Privacy Policy — Lancashire Window Ltd Website: lancashirewindow.co.uk Last updated: March 2026

Who We Are

Lancashire Window Ltd is a FENSA registered window and door installation company based in Burnley, Lancashire. Our website address is lancashirewindow.co.uk. We supply and install uPVC windows, composite doors, bifold doors, conservatories and double glazing across Lancashire, Greater Manchester, Liverpool and Warrington.

For any privacy-related queries contact us at: info@lancashirewindow.co.uk

What Information We Collect

When you use our website or contact us we may collect the following personal information:

Your full name, phone number, email address and postcode when you submit a quote request, contact form, or Google Lead Form. Your IP address and browser information collected automatically when you visit our website. Cookie data relating to your browsing behaviour on our site. Any information you voluntarily provide when calling us or emailing us directly.

Why We Collect Your Information

We collect and use your personal data for the following purposes:

To respond to your quote requests and enquiries. To arrange free home surveys and installations. To send you information about our products and services where you have given consent. To improve our website and user experience. To comply with our legal obligations under UK law.

We do not use your data for any purpose other than those listed above. We will never sell your data to third parties.

Legal Basis for Processing

Under UK GDPR we process your personal data on the following legal bases:

Legitimate interest — when you contact us requesting a quote or survey we have a legitimate business interest in responding to that request. Consent — where you have explicitly agreed to receive marketing communications from us. Legal obligation — where we are required by law to process your data.

How We Store Your Data

Your personal data is stored securely on password-protected systems. We retain enquiry and customer data for a maximum of 6 years in line with UK tax and business record requirements. After this period your data is securely deleted. We take all reasonable technical and organisational measures to protect your data from unauthorised access, loss or misuse.

Google Ads and Lead Forms

If you submit your details through a Google Lead Form advertisement, your information is collected via Google’s platform and transferred to us securely. Google’s own privacy policy applies to the collection of your data through their platform. You can view Google’s privacy policy at google.com/policies/privacy. We use your submitted details only to contact you regarding your enquiry and will not pass them to any third party.

Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. We use Google Analytics to understand how visitors use our site. This may involve the collection of anonymised data about your visit including pages viewed and time spent on site. You can control cookie settings through your browser. By continuing to use our website you consent to our use of cookies in line with this policy.

Third Parties

We do not sell, rent or trade your personal information to any third party. We may share your information with trusted service providers who assist us in operating our business — for example email hosting or CRM software — where those providers are bound by confidentiality agreements and comply with UK GDPR. We may disclose your information where required to do so by law.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

The right to access the personal data we hold about you. The right to request correction of inaccurate data. The right to request deletion of your data. The right to withdraw consent at any time where consent is the basis for processing. The right to object to processing based on legitimate interests. The right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

To exercise any of these rights contact us at info@lancashirewindow.co.uk. We will respond within 30 days.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We recommend checking this page periodically.

Contact Us

Lancashire Window Ltd Burnley, Lancashire Email: info@lancashirewindow.co.uk Website: lancashirewindow.co.uk